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FAQ
For The Keystone Forums
Should I
share the information I find on the forums with others outside of
Keystone?
Short
answer: No.
Long
answer: This forum information should be kept within the family of
Keystone. Information within the forums is the property of
Keystone Corporate and is considered highly confidential. Much of
the information contained in the forums will provide a competitive
advantage to our member partners and, while it may be appropriate
and tactful, may offend other individuals and companies we have a
partnership with.
In the
interest of protecting the feelings, reputation, and opinions of
others while still providing Keystone Partners the opportunity to
share information without reserve, this information should NOT be
distributed outside of Keystone. Our desire is to provide a place
to share structured discussions on a variety of topics for the
benefit of Keystone Partners.
Is it free?
Well,
nothing is really for free, now is it? The maintenance of the
forums is paid for by Keystone Corporate. Kudos to that great
group of people for paying for all of this, now if I could just
get them to pay my annual support fees for Applied Systems.
How
do I sign up for the Keystone Forums?
How do I
activate my account?
If you are a
registered user of the Keystone website, then you can view and
post to the forums. If your agency requires additional sign-on
accounts, contact Keystone Corporate. Although I am sure that
someone probably could be bribed into giving you an account.
You are already activated if you can read this message.
Why I can't
stay logged in to my account?
Present
security settings will terminate your connection to the Forums if
you are not actively searching or viewing. Sitting idle for too
long will cause your login to be terminated and you will need to
log in again. Therefore: Keystone is helping to motivate you to
action by kicking you off their site for just sitting there
daydreaming. Keystone benefits abound, don’t they?
I got busy
doing something else and when I went back to the Keystone site and
clicked on a link and the login screen comes up. Why?
Present
security settings will terminate your connection to the Forums if
you are not actively searching or viewing. Sitting idle for too
long will cause your login to be terminated and you will need to
log in again. See the previous question for additional humorous
comments.
What is a
“Profile” and how do I edit my “Profile”?
The profile
section of the forums is where information on YOU is stored. This
information includes your email address, occupation, location,
interests, web site, and signature. Each user should enter the
“Profile” section and make sure the information is correct,
including a well written signature. A well written signature
includes your name, agency, phone and fax and address. The
following is an example:
Keystone Insurers Group
Locally Owned & Operated by
H. K. Schmortzafeltersnigwa-horblatz Agency
555 Main Street, Box 39
No Not Here, PA 15531
Phone: 814-555-5555
Fax: 814-555-5555
Favorite Quote: Live long and prosper.
How do posters
get their name, phone #, and other information automatically put
at the bottom of their messages? What is a “Signature”?
Each user
should enter the “Profile” section and make sure the information
is correct, including a well written signature. A well written
signature includes your name, agency, phone and fax and address.
The following is an example:
Keystone Insurers Group
Locally Owned & Operated by
Ima B Hive Agency
555 Main Street, Box 39
OK Here, PA 15531
Phone: 814-555-5555
Fax: 814-555-5555
Favorite Quote: Sure, I Surely Insure.
How do I
post messages or create topics on the boards?
Once
you are in to a forum you should see a link "Create a Topic" for
starting a new thread. If you are viewing an existing thread you
will see a link called "Reply". If you don't see either of those
links, then the message board you're reading doesn't allow you to
post replies to it. If you are still lost on this topic, give an
agency you recognize on the board a call. A quick 5 minute phone
call and they can show you how to do it. Hey, use the opportunity
to catch up on old times or something.
What do
I do if I forget my password or username?
Contact
Keystone Corporate office if you have this problem. You must be
logged in to the Keystone website to view this FAQ, so I am not
sure why this message is here. If your memory problem is medical
related I suggest you seek treatment for memory loss before
getting the password again. You will be stuck in a perpetual loop
of forgetting your password and asking for it again over and over.
I
received a phone call, e-mail, post, or IM from someone asking for
my password. Should I give it to them?
Nobody
from Keystone will ever ask for your password, under any
circumstances. If someone claims to be from Keystone in e-mail or
IM and is asking for your account information, it's more than
likely that it's someone trying to break into your account.
Please let Keystone Corporate know if this occurs and the details
of the encounter. The Keystone Police will take it from there.
I found
a post with incorrect information, I wish to change the
information, or there is other material that should be eliminated
from the forums. What do I do?
Once
information is posted to the site it generally cannot be changed,
simply add an additional post to the thread with the incorrect
information...be sure to be clear and direct with the correction
so that you will not compound the mistake. You do have a brief
window to correct a post, once this time is past, generally
nothing can be changed. Kind of reminds me of getting married.
Oops, did I say that?
I found
a post with rude, fowl, or otherwise inappropriate contents that
should be deleted. What do I do?
If you
found a post with inappropriate language, you probably have found
a post from either Collin Buzzard or the Ickes office.
Unfortunately once information is posted to the site it generally
cannot be changed, however, certain posts can be "moderated" for
content. Should you discover any information of this nature
contact Keystone Corporate and make them aware of the problem.
They will contact a moderator and consider the appropriate course
of action. They have some kind of chart showing “# of
transgressions” with a corresponding “# of lashes” with a wet
noodle.
I understand
that the “Help with Markets” is different from other forums, how
does it work? I understand that “Help with Markets” forum sends
an email message to everyone, is this true?
As a
group of agents, it seems as though we have the greatest potential
to help each other help our clients. The inter-office email
system on the Keystone website is used several times a week for
this purpose. There are MANY examples where one Keystone agent
has provided CRUCIAL assistance to another partner. This is one
of the core principles of our Keystone group, helping each other.
The idea
behind the “Help with Markets” forum is to improve on this
principle. The process is this: a user goes into this forum and
starts a new thread asking for help with a market……a message
automatically goes out to all of the keystone partners asking for
this help. A partner that has some assistance to provide will go
to the “Help with Markets” section and post a reply containing the
helpful information. The advantage of this is twofold:
-
Other agents
will see the assistance that has been provided and will post
only if they have something additional to add. Efficiency!
-
Other agents
that read the “plea for help” and have a similar situation will
be able to go in and see how things were resolved, even if they
have the same question MONTHS LATER.
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